Frequently Asked Questions
Everything you need to know about our safety standards, shipping, rewards, and playroom promises.
Q. Are FUNZUKI toys safe for toddlers?
Yes, absolutely. Every FUNZUKI toy undergoes rigorous EN71 (Europe), ASTM (USA), and CPSIA testing. We use non-toxic, water-based paints, premium organic FSC-certified wood, and round off all edges to ensure 100% child-safe play.
Q. How does the loyalty rewards program work?
Every purchase you make earns you loyalty points relative to your total spend. These points accumulate automatically in your playroom dashboard. You can redeem them during checkout for cash discounts off any future order.
Q. What is your return policy?
We want you and your child to love our toys. If for any reason you are not completely satisfied, you can request a return or exchange within 30 days of delivery directly from your account orders history dashboard.
Q. Do you ship worldwide?
Yes, we ship to over 30 countries globally. Standard and express shipping methods are calculated dynamically at checkout. Free shipping is automatically applied if your order meets the free delivery threshold.
Q. Can I request custom toys or bulk orders for schools?
Yes! We work directly with schools, activity centers, and B2B retailers. You can submit bulk enquiries through our partnerships contact forms or email us directly at our contact addresses.