Returns & Refunds Policy

Last updated: July 2026

Our 30-Day Playroom Promise

If a toy doesn't spark curiosity, learning, and joy in your child, we accept returns within 30 days of delivery.

How to Initiate a Return

You can request a return directly from your profile account panel:

  1. Log in to your FUNZUKI account playroom.
  2. Go to the Orders history list.
  3. Click the Return / Refund button on any delivered order.
  4. Our customer experience team will review the request and schedule a reverse pickup.

Refund Approvals

Once our quality inspectors receive and verify the returned toy in its original packaging, we approve and credit the refund amount directly to your original payment source (credit/debit card, wallet) within 5 to 7 business days.

Note: B2B wholesale, custom toy batches, and bulk school orders are subject to contractual terms and cannot be returned under the standard 30-day D2C customer policy.